Service area
Service area
The service area allows you to check your balance, view your statement and activate the SMS alert service. You can also transfer money to another card or to a bank account.
Request the code to access the service area here.
Check Your balance and Previous Transactions
If you wish to check the balance and the last transactions made using your StarsCard, you will need the 16 digit code printed on the front of your card, along with the PUK code.
Click here and follow the simple steps.
You can also request a statement from a retailer, or by calling the following numbers:
- 199.888.777 from italy*
- + 39.015.243.46.44 from abroad
Customer service number: 199.888.777 (+ 39.015.243.46.44 from abroad) Monday-Saturday, 07.30 Hrs to 22.00 Hrs, Sunday and bank Holidays 08.00 Hrs to 20.00 Hrs.
*Costs from landline: 9,91 cent. Per minute; costs from mobile: TIM 15,49 cent. + 28,51 cent per minute; VODAFONE 12,40 cent. + 40,28 cent. per minute; WIND 12,40 cent. + 42,00 cent per minute; TRE 15,00 cent. + 48,00 cent. per minute. VAT included.