Sky Bet is changing to PokerStars Sports - FAQ
Why are you doing this?
We want to offer our customers an easy and seamless experience across our full entertainment offering. This is an exciting next step following the launch of PokerStars Sports last year.
Our customers can now enjoy a sportsbook from one of the safest and most trusted names in the business, PokerStars, underpinned by best-in-class technology.
PokerStars Sports sits alongside the world’s largest online poker site, PokerStars, and our award-winning casino, so our community can find a world of entertainment via one account, one wallet, and one app.
What is the relationship between PokerStars and Sky Bet?
PokerStars Sports and Sky Bet are both part of the global sports betting, gaming and entertainment provider Flutter Entertainment plc.
What do I have to do?
- Do I have to open a new account? No
- Will my login information be the same? Yes
- Will I need to submit my personal details again? No
- Will I need to send documents again? No
Making the switch from Sky Bet to PokerStars Sports is easy. Simply login to your existing account by entering your existing username and password. Once logged in, you’ll be asked to accept a new End User Licence Agreement. Click [OK], and you’re done.
Your account balance will be safe and right where you left it, and you won’t need to submit any new personal details or documents. The only change you’ll see is PokerStars Sports has replaced Sky Bet next to PokerStars and PokerStars Casino, and you’ll be able to play on all of them right away.
What happens to my account?
Once you’ve made the switch from Sky Bet to PokerStars Sports, you can get back to betting on your favourite players, teams and sports. You’ll find PokerStars Sports next to PokerStars and PokerStars Casino on our software, and you’ll be able to access them all seamlessly using a single account and wallet. Your account settings will stay the same, your rewards won’t change, and you’ll be able to bet just like you always have: on the same markets, with the most trusted names in the business and using best-in-class technology.
What if I don’t want to move over to PokerStars Sports?
Sky Bet will no longer be available for customers and will be replaced with PokerStars Sports. If you do not wish to continue with your account on PokerStars Sports, you can choose not to accept the End User Licence Agreement (EULA). You will be unable to access your account, account balance, or place any bets directly until you have accepted the new EULA. You can still withdraw your funds and close your account by contacting our customer support team.
Will I still be able to access PokerStars and PokerStars Casino?
As you use the same account for PokerStars and PokerStars Casino, you won’t be able to access it and play any games until you have accepted the new End User Licence Agreement.
What will happen to the PokerStars app?
Once you’ve made the switch from Sky Bet to PokerStars Sports, you’ll be asked to download a new version of the PokerStars app upon opening it for the first time. When you’re ready to play, you’ll find PokerStars Sports right next to PokerStars and PokerStars Casino, with the same great games and features at your fingertips.