Closing your account

Are you looking to take a break?

You can exclude yourself from playing for a set period.

To do this, follow these instructions depending on the way you access your account:

If you feel you might have a gambling problem, visit our Self-Exclusion page.

To just close your account, contact us. We'll be happy to help.

What will happen if I close my account?

If you open a new account in the future, you won't be eligible for first deposit bonuses if you already received them before.

How can I contact you?

Depending on the platform you use, you can contact us here:

• Desktop: Help → Help → Contact Us
• Mobile: Account icon → Help → Help Center → Contact Us
• Website: Help → Contact Us

What happens if I have funds in my account?

If you have a real money balance, we'll return it to you as part of the account closure process.

What if I'm playing poker or registered in a tournament?

We can't close your account while you're active at one of our real money tables. Leave the table and then contact us so we can go ahead with closing your account.

If you're registered in any tournaments that have yet to start, you'll be unregistered automatically.

What will happen to my Home Games Club?

If you're a member of a Home Games Club, we'll remove you from the member list.

If you're the manager of a Home Games Club, we can transfer the ownership to another member. To do so, send us the username of 2 or 3 other members, in order of preference, that you'd like to nominate as new club manager.