General FAQs
Casino Games
Detailed information on how to play each game are available on our Blackjack Rules and Roulette Rules pages.
Casino games are currently supported in the Mac version of our game software in some regions only. More regions will become accessible in time.
Yes. Regular Blackjack and Roulette games, as well as Slots and Live Casino games, are available via our Mobile app for iOS and Android devices.
The same team responsible for our industry-leading poker software have designed and developed our Blackjack and Roulette Casino games.
Yes, it is possible to chat with other players seated at the same table. All players are requested to note and adhere to the chat guidelines in our Terms & Conditions.
RTP describes the average percentage of money wagered that will be paid back to you when playing Casino games. That average indicates the long-term returns you could expect, given as a percentage.
To find out the RTPs of our Casino games, visit our How to Play section and chose from the games listed.
Blackjack
When a player's first two cards are of identical value (e.g. A-A or jack-ten) it is possible to place an additional bet equal to the original wager, creating two separate hands. The term for this is a 'Split'.
The number of splits a player can make depends on the blackjack variant they are playing. When you are dealt two aces, you may only receive one additional card per ace after splitting.
Please see our Blackjack Rules page for further information.
After the player has been dealt two cards, a bet equal to the original wager can be placed, with the player then receiving exactly one card to improve their hand. This is known as 'Doubling Down'.
Please see our Blackjack Rules page for further information.
If the dealer shows an ace as their first card, an optional wager is offered to the players, known as 'Insurance'. An insurance bet is up to 50% of the player's original wager.
If the dealer's second card completes a Blackjack for the dealer (eg: a 10-value card), the insurance bet wins.
Insurance bets are paid at odds of 2:1.
Please see our Blackjack Rules page for further information.
A hand containing an ace valued at eleven is a soft hand. For example, a hand made up of a six and an ace could be a soft 17.
A hand that does not contain an ace valued at eleven is a hard hand. In this instance, a hard 17 could be made up of a ten and a seven.
Please see our Blackjack Rules page for further information.
Roulette
A European Roulette wheel has 37 numbers: 1 to 36 and zero (0).
Please see our Roulette Rules page for more information on Roulette.
Wagers placed on individual numbers and/or small combinations of numbers are known as Inside Bets, and are generally higher-paying bets. Outside Bets consist of groups of 12-18 numbers per wager.
Please see our Roulette Rules page for more information on Roulette, including information on payouts.
Casino Gameplay
A Random Number Generator (RNG) is a system that can generate a sequence of numbers, or bits, that is completely devoid of any patterns or biases. This ensures that items or numbers in the sequence can never be predicted, making the sequence indistinguishable from a truly random sequence.
Yes, you can toggle the display of Casino games in the desktop client using the option ‘Settings’ > ‘Lobby’ > ‘Lobby Display’ > ‘Show Casino Games’. Mobile users can toggle the display of Casino games by accessing ‘Settings & Tools’ via the ‘More’ menu, then scrolling to ‘General Settings’ > ‘Show Casino games’.
There is a maximum of four Casino games tables (Blackjack and Roulette) for all players. These limits are independent of poker table limits, so players may have four Casino games tables open while also having the maximum-allowable number of poker tables open.
Casino games tables do count towards the overall maximum number of windows allowed in the game client.
Single Player tables are private, just for you to play against the dealer.
Multi-Player tables are open tables where you may sit and chat with other players, playing against a dealer (just like in a Live Casino).
Yes. Just follow these instructions in the desktop client:
- Log-in to the game software
- In the main lobby, click on the Settings menu
- Click Global > Sounds
- Uncheck 'Enable dealer voice for casino games'
Casino games tables are currently restricted to using the default table background. Players’ custom table backgrounds are not currently available at any Casino games tables.
If you try to 'Double' or 'Split' without the required funds during a hand, an 'Insufficient Funds' message will appear, alongside the option to deposit.
Up to 15 minutes. After 15 consecutive minutes of sitting out, players are removed from their seats.
Disconnection Policy & Refunds
If you are disconnected from a Blackjack table at which you have placed a bet, but before the hand has been dealt, your game will be saved and you will be able to complete the hand at a temporary table when you reconnect. This applies to both Single Player and Multi-Player tables.
For whatever reason, if you are disconnected before a hand is complete, you will be given the opportunity to complete the saved hand on a temporary table when you next reconnect.
No. If the window is closed after the hand was dealt, or if you are on a Multi-Player table and time out, your game will be saved. You will be given the chance to complete the hand on a new temporary table.
When completing incomplete hands on a temporary table, only cards that were dealt out to other players up until your turn will be visible, and the dealer's hole card will be re-dealt.
Temporary tables will close after saved hands are completed.
This depends on whether you are playing at a Single Player or Multi-Player table.
Leaving a Single Player table when bets have been placed but no spin has taken place, your bets will be returned to you.
If you have placed bets on a Multi-Player table, but are disconnected or leave before the spin, your bets are committed unless you return before the timer expires.
An incomplete game will be saved until you complete it or until the expiry date of the incomplete game is reached (240 days after the date of creation). All committed bets will be returned to your account once the game is expired.
Please see our Terms & Conditions for further information on this subject.
Once the game is completed and you have returned, you will be able to see the outcome of the game on a temporary table. If your disconnection is acknowledged before a result is generated, your bet will be void and returned to you.
Jackpot contributions are completed in their entirety when a bet on a jackpot spin is accepted. The jackpot value will be updated immediately, and the bet will be taken from your balance. When you reconnect, you will be shown a replay of the outcome.
Play Money
Yes. Play money Casino games tables are available so you can practice and learn how the games play.
Reward Points
Yes, reward points can be accumulated in all Casino games. See here for more.
Instant Bonus
Casino Instant Bonuses are special funds that you can use to place bets on real money Casino games. These bonus funds cannot be withdrawn, however, when you have earned a required number of redemption points, then any remaining winnings made from using a Casino Instant Bonus will be credited to your Stars Account, at the end of the game session and may be wagered or withdrawn.
The number of redemption points or bets required to release a Casino Instant Bonus will be displayed when the bonus is offered.
Casino Instant Bonus funds cannot be withdrawn before they are released.
If you have more than one Casino Instant Bonus on your account at a time, you can manage the priority order in which your bonuses will become available for you to use through the ‘Manage Bonuses’ section in the game software. In the desktop client, open the Cashier and select ‘My Bonus Status’ > ‘Instant Bonuses’. On mobile, access the ‘My Rewards’ menu.
See the Casino Instant Bonus page for more details.
Please complete either of the following steps:
Desktop: ‘Cashier’ > ‘My Bonus Status’ > ‘Instant Bonuses’
App: ‘My Rewards’ > ‘Bonuses’
Web client: ‘Account’ > ‘Instant Bonuses’
An Instant Bonus is awarded to players, based on certain criteria:
- As a reward to eligible players
- As part of a promotion
- During Casino Instant Bonus special offers for a limited period of time
Only one Casino Instant Bonus may be in use at any one time in an eligible game.
You can manage the order in which multiple bonuses become available via the ‘Manage Bonuses’ section of the software. In the desktop client, open the Cashier and select ‘My Bonus Status’ > ‘Instant Bonuses’. On mobile, access the ‘My Rewards’ menu, then select ‘Bonuses’.
If you have multiple Instant Bonuses available for use in a particular game, each bonus will be added to the available balance as soon as the previous bonus has either met its wagering requirement, has been surrendered, paused, expired or fully used up.
To release your Casino Instant Bonus and add it to your Stars Account real money balance, you will need to meet the bonus’ wagering requirements. These requirements may involve earning a specified number of redemption points or placing a certain number of bets on eligible games.
The wagering requirements for releasing a Casino Instant Bonus will be displayed when the bonus is offered. You can also check this information, along with your progress towards meeting those requirements, bonus expiry date, eligible games and more in the ‘Manage Bonuses’ section. To find this in the desktop client, open the Cashier and select ‘My Bonus Status’ > ‘Instant Bonuses’. On mobile, access the ‘My Rewards’ menu, then select ‘Bonuses’.
Once we issue a Casino Instant Bonus, if you are logged in (or as soon as you log in) to your account, you will see a pop-up message with three options: ‘Accept’, ‘Decline’ and ‘More Information’.
The pop-up message will inform you of the number of redemption points you need to earn or bets you need to place, and the deadline for earning them, in order to release your Casino Instant Bonus.
You can ‘Accept’ or ‘Decline’ your bonus, or request ‘More information’. The latter will take you to the Instant Bonus management section on your account with more details, including eligible games.
You need to ‘Accept’ the Casino Instant Bonus in order for the bonus funds to become available to you in the eligible games and to start progressing with the wagering requirements needed to release the bonus.
If you choose to ‘Decline’ the Casino Instant Bonus, the pop-up window will disappear and no further actions will be needed.
Open the ‘Manage Bonuses’ section in order to see all of your Casino Instant Bonuses, their progress, value and expiry date. To find this in the desktop client, open the Cashier and select ‘My Bonus Status’ > ‘Instant Bonuses’. On mobile, access ‘My Rewards’, then select ‘Bonuses’.
If a Casino Instant Bonus is available for use in a game, the available game balance will display the combined total of your real money balance, plus the highest priority Instant Bonus available. When placing a wager, funds will be taken from the currently available Casino Instant Bonus balance first, and from your real money balance second.
If you received a Casino Instant Bonus which required a real money deposit, and after some play you decide to that you no longer want it, or prefer to withdraw, you can surrender it by pressing the 'Surrender' button on the relevant bonus in the ‘Manage Bonuses’ section. To find this in the desktop client, open the Cashier and select ‘My Bonus Status’ > ‘Instant Bonuses’. On mobile, access ‘My Rewards’, then select ‘Bonuses’.
While all Casino Instant Bonuses will offer the option to ‘Surrender’ the bonus, in some cases there will be no amount credited back to you by doing this because either the losses made with the bonus balance were greater than the original real money portion (purchase amount) of the bonus, or if the Instant Bonus was only made up of a non-purchased bonus amount.
Every Casino Instant Bonus has an expiry date and certain wagering requirements. If these requirements are not met, or only partially met by the expiry date, your Casino Instant Bonus will expire and you will no longer see it on your account.
Cashier
Yes. You can use the funds available in your Stars Account for both poker and Casino games.
Account
No. Your current Stars Account can be used for both Casino games and poker.
If you need help with any issues or questions related to Casino games that have not been addressed in this FAQ, please contact Support.
Installing Flash Player
Depending on which desktop client platform you are playing on, you may need to update your Flash Player accordingly to play our games.
In order to get Flash Player, click here.
Make sure to install the correct version of Flash Player based on your operating system (OS) and browser, as indicated in the dropdown menus.
Depending on the game, you may need to install one of the following Flash Player versions:
For Windows XP/Vista platforms, you will need a very specific version of Adobe Flash Player:
- You should have Flash Player version 22.0.0.209 installed on your computer
- During installation, please choose the option to never check for updates to keep this specific version for Chromium browsers.
For Windows 7, 8 and 10 platforms, you will need to download and install the following Flash Player versions:
- Internet Explorer – ActiveX
- Opera & Chromium PPAPI
For Mac OS platforms, you will need to download and install this Flash Player version:
- Safari & Firefox – NPAPI
For desktop web, you will need to download and install Flash Player for your default web browser. See here. Please note that the desktop web client is not compatible with Internet Explorer.
If you are sure that Flash Player is already installed, the issue could be that it has been disabled in browser settings. Here’s some links to how to enable Flash Player for your browser: